Dubai Car Rental FAQs

OneClickDrive.com presents a comprehensive set of frequently asked questions that you might need answers to before renting a Kia Picanto, Ferrari, Mitsubishi Land Cruiser or just about any car in Dubai. The below answers are gathered from various car rental companies operating in Dubai since over a decade and are in conformance with the RTA laws in Dubai, UAE.

Note: Rental car company, car hire company and car lease company all mean the same. They are used interchangeably for maximum effect.

If you are a UAE resident, you are required to submit:
  • Copy of Passport
  • Copy of Residential Visa
  • Valid UAE Driving License
  • Copy of Emirates ID
If you are a Tourist visiting the UAE, you need to submiy :
  • Copy of Passport
  • Copy of Visit Visa / Visa Stamp
  • Valid International Driving License
Visitors from European / GCC Countries can drive on their home country driving license (when on Visit Visa)
If you live in the UAE on a Residential Visa / Work Permit, you need a valid UAE Driving License. To get a UAE Driving License, you need driving lessons and pass the driving test from an RTA-approved Driving Institute in UAE: Galadari | Belhasa | Emirates Driving Institute

If you are visiting the UAE as a tourist and want a rental car to get around, you need to have a valid International Driving Permit (IDP) a.k.a. International Driving License and your original Driving License, both from your home country.
There are no overheads unless otherwise specified by the car hire company. You only need to pay the full rental amount for the period you need the car as a daily / weekly / monthly deal. However, a refundable deposit amount of AED 1500 or more per car is blocked by the car hire agency. Some companies accept the deposit amount in cash too.

It’s best to ask regarding the type of insurance the rental cost includes as some companies provide no car insurance at all. And it will have to be considered as an additional cost.
Since traffic fines sometimes generate several days after the incident is recorded / reported by the RTA, companies block the deposit amount on a credit card as a safety net for fines incurred on their leased cars while they were rented by you. This also helps in times when a rental car is damaged by the driver.

Salik charges are also recorded in a few days by the rental company to be paid by the driver.

Incase there are no fines or deductibles, the blocked amount is released within 14-20 days. On request, you can settle the additional charges in cash too if you do not wish to use your credit card.
Salik is Dubai's electronic toll collection system. There are no toll booths in Dubai providing you a continuous drive across the UAE without any interruptions.

When you cross a Salik, charges are also recorded by the rental company through the RTA Salik system. You, the car renter / driver, pays the Salik charges.

Car hire companies mark up the cost to AED 5 per salik. Here is a complete list of Salik Toll Booths in Dubai.

Note: You also pay for Salik charges when your hired taxi crosses a toll in Dubai such as on Sheikh Zayed Road.
In the UAE, all rental cars come with an air-conditioner (AC) and FM radio. Most rental cars (newer models especially) come with a USB music player / mobile charging port so don't forget to carry your USB data cable for your mobile phones.

Chargeable extras such as GPS, Baby or Child Seats, WiFi may also available on request from the car rent shops.
In Dubai, most car rental companies offer CDW insurance inclusive of the car rental price. However, always confirm the included insurance with the car hire company’s staff. If you're getting a car well below the market rate, there might not be any insurance included.

Very few international car hire companies offer full-coverage car insurance in Dubai, UAE for an additional charge or free of cost.
CDW insurance is Collision Damage Waiver which means that you, as the registered rental car driver, are covered if there are any accidental damages to the car in a collision, provided you are not at fault. The Dubai Police / RTA Police Report states who is at fault after investigating an accident.

Consider getting CDW insurance if your rental car comes with no insurance at all - generally the case if you are getting a rental car at unbelievable prices.
This is the best form of rental car insurance in Dubai. Full coverage insurance protects you from incurring collision and other damage charges you might incur in an accident.

However, we have heard that some car lease companies charge an additional amount for the days the damaged car is in the garage for repairs.
No, only the registered driver whose driving license and details have been submitted can drive a leased car. If the car rented by you meets with an accident and the person in the driving seat is not you, the Police might consider you at fault even though it isn't your fault besides incurring other fines.

An additional driver can be registered on the same hired car by submitting the required documents: copy of valid UAE driving license and visa alongwith AED 200 or so as registration fee.
In a city, where there are more than 500 car rental companies. It's unadvisable to settle with the first car rental offered to you in Dubai. Not only will you end up with a bad deal but you might just be liable to pay additional charges, should you not do your research right.

OneClickDrive.com offers a simple and easy gateway for you to compare car hire prices offered by a number of car lease companies in Dubai. Multiple cars by various car leasing companies across Dubai. Choose at your convenience for the price you want to pay. There's always a smarter way to get high quality service at an affordable cost.
Mileage limitation is the number of kilometers you can drive your rental car free of cost. The mileage limitation (200 km, 300 km or so) is provided as part of the rental price. Some car rental companies offer unlimited mileage with which you can drive the rental car for any amount of distance / kilometers free of cost.

You should care to check the car rental mileage limitation as the car rental price you are paying might be a bad deal if the mileage limitation is too less even if the car hire charge is low.
You, the car renter / driver, pay for the fuel expenses. The fuel costs in the United Arab Emirates are quite low anyway so fuel costs should not be much of a worry. However, if you are planning to drive large distances on a regular basis, find out the mileage your car delivers per litre / gallon to be sure. The fuel stations are rather crowded during peak hours, especially the petrol station by Tecom Metro Station off Sheikh Zayed Road.
Always check / note the type of fuel you must refill in the car you are hiring, right at the start. You can reach the car rental staff and check with them by mentioning the car you're driving and the rental reference no.

While staff at the fuel stations / petrol pumps can assist you with this, it is your responsibility to fuel the rental car with the right type of gas.

In the event of fueling the car with the wrong fuel type, you might be liable to pay for the damage done to the car including the cost of repairs and days it is kept in the garage.
Some car rental companies are known to charge extremely high charges including repair costs + days the car is kept in the garage for repairs + admin fees (up to AED 1000) even for minor dents. Be sure to understand the terms if you're planning for a long-term lease from the car lease company staff.

Concealing that small dent might seem like a good idea but if you're caught, the result might be even more expensive.

Always keep your eyes open and note the existing dents, scratches and so on when the car rental staff checks the car before handing you the keys. Take pictures on your smartphone if necessary.
The customer pays for the parking at the parking machines located within/nearby parking lots.
RTA provides multiple payment methods for parking in its public parking zones with the UAE. Firstly, you can pay directly in cash at the Park Meters located within / nearby parking lots. After you pay by coins or notes, a parking ticket will be issued and drop into the glass box below. It'd a good practice to place the parking ticket on the front dashboard inside the car for the RTA police's convenience.

Every hour cost 2 AED in Dubai, put 2-Dirham in the slot and press OK. You should put receipt under the glass.By sms, from your mobile phone send sms to 7275 with text “Plate number number of area and the number of hours you require the space.”.

For example: E56742 382F 3 (Car plate E56742, area 382F, for 3 hours). You will receive confirmation message with timings and reminder before the end of the paid period
The charges are AED 2 per hour so you can pay based on the amount of time you need to park in the designated zone.

On Fridays, it’s free to park in public parking lots maintained by RTA Dubai. However, it's best to refer to the information on the orange and white parking meters to know the rules, timings and other details.
Always remember to pay for parking in public and private paid-parking spaces. Don’t cross the speed limit especially if you are driving a leased car. You might even incur additional charges over the AED 600 speeding fine.

The above FAQs are written for those interested in hiring a car in Dubai and are gathered from various sources including our partner car rental companies. However, please ask / confirm the details with the car rental company you deal with or Dubai Road & Transport Authority (RTA) authorities for accurate answers. We will be updating this section on an ongoing basis. If you would like to suggest any additions or corrections to this section, please feel free to email us on info@oneclickdrive.com.

OneClickDrive claims no responsibility regarding the authenticity and applicability of the above questions & answers and any loss that you may incur by referring to the above information.